Senior Business Process Analyst

Job Summary

Stemscale, a U.S. consultancy specializing in digital transformation for businesses, is seeking a highly skilled and versatile Senior Business Process Analyst to join our dynamic team. This unique role combines expertise in business process analysis, proficiency in BPMN (Business Process Model and Notation), and excellence in technical writing. The successful candidate will play a critical role in identifying, analyzing, optimizing, and documenting our clients’ business processes to drive efficiency and support strategic objectives.

Key Responsibilities

Business Process Analysis

Process Identification and Diagnosis

• Conduct comprehensive assessments to identify all existing business processes within client organizations.
• Engage with stakeholders, process owners, and team members through meetings and interviews to gather detailed information.
• Create a complete inventory of business processes, including core and supporting functions.

As-Is Process Analysis

• Analyze current (“as-is”) business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Evaluate process performance metrics and identify root causes of process challenges.
• Document findings and provide evidence-based recommendations for optimization.
• Process Optimization
• Develop strategies to optimize business processes in alignment with the client’s strategic goals.
• Collaborate with the Project Manager and stakeholders to design future-state (“To-Be”) processes.
• Identify opportunities for process automation, standardization, and simplification.

BPMN Specialist / Process Mapping

Process Mapping and Modeling

• Utilize BPMN standards to create detailed process maps and diagrams, including “mother-diagrams” and sub-processes.
• Develop clear and accurate visual representations of both current and optimized processes.
• Break down complex processes into manageable components for analysis and communication.

Tools and Technologies

• Proficiently use process mapping tools and software (e.g., Visio, Miro, Lucidchart, ARIS, Bizagi).
• Ensure all process models are consistent with BPMN best practices and methodologies.
• Process Governance
• Define process ownership by identifying and assigning process owners and sub-process owners.
• Assist in developing a process governance framework to support ongoing process management and improvement.

Technical Writing

Documentation Development

• Create comprehensive procedural manuals, standard operating procedures (SOPs), and related documentation.
• Develop check sheets and guides to support the implementation and monitoring of processes.
• Ensure all documentation aligns with the client’s structure, style guidelines, and branding.
• Quality Assurance
• Review and edit documentation for clarity, accuracy, and completeness.
• Collaborate with subject matter experts to validate content and incorporate feedback.
• Knowledge Management
• Establish procedures for storing, updating, and maintaining process documentation and assets.
• Implement version control and documentation management practices.

Qualifications

Education

• Bachelor’s degree in Business Administration, Information Systems, Industrial Engineering, Technical Writing, or a related field.
• Master’s degree is a plus.

Experience

• Minimum of 5-7 years of experience in business process analysis and optimization.
• Proven expertise in creating BPMN-compliant process maps and diagrams.
• Significant experience in technical writing, particularly in developing procedural manuals and process documentation.
• Experience working on digital transformation or business process improvement projects.

Certifications

• Certification in Business Process Management (e.g., CBPA, CBPP) is highly desirable.
• BPMN certification or formal training is a strong advantage.
• Technical writing certification or credentials are beneficial.

Skills and Competencies

Business Analysis Skills

• Strong analytical and critical thinking abilities.
• Proficient in identifying process inefficiencies and recommending practical solutions.
• Ability to interpret complex business information and translate it into actionable insights.

BPMN Expertise

• In-depth knowledge of BPMN standards and best practices.
• Skilled in using BPMN tools and software for process modeling.
• Ability to create clear, accurate, and detailed process diagrams.

Technical Writing Skills

• Exceptional writing and editing skills with a keen attention to detail.
• Ability to produce high-quality documentation that is clear, concise, and user-friendly.
• Familiarity with documentation standards and style guides.

Communication and Interpersonal Skills

• Excellent verbal communication skills for conducting interviews and facilitating discussions.
• Ability to interact effectively with stakeholders at all levels, including technical and non-technical personnel.
• Strong presentation skills for sharing findings and recommendations.

Project Coordination

• Ability to manage multiple tasks and prioritize effectively.
• Experience collaborating with cross-functional teams.
• Proactive approach to meeting deadlines and delivering high-quality work.

Technical Proficiency

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with documentation tools (e.g., MS Word templates, Adobe Acrobat).
• Knowledge of process analysis tools and methodologies.

Personal Attributes

• Self-motivated with a strong work ethic.
• Adaptable and open to learning new concepts and tools.
• Detail-oriented with a commitment to excellence.
• Creative problem-solver with a strategic mindset.

Additional Requirements

• Language Skills  Proficiency in English is required; knowledge of Georgian or other relevant languages is an advantage.
• Availability  Willingness to travel to client sites and accommodate project schedules as necessary.
• Portfolio  Candidates may be requested to provide samples of previous work, such as process diagrams or technical documentation.

What We Offer

• Competitive salary.
• Opportunity to work on impactful projects with leading organizations.
• Supportive and collaborative team environment.
• Professional development opportunities.
• Flexible work arrangements where feasible.

Application Process

Please review our service offerings and industry-specific solutions, as detailed on stemscale.com, to ensure your application is well-informed.

Interested candidates are encouraged to apply by submitting the following

Submit your resume/CV with contact information for at least two professional references, highlighting relevant experience, skills, and qualifications, a brief cover letter detailing your interest in the role, work samples, e.g. BPMN process maps and technical documentation you have created to info@stemscale.com, rather than the application form below, using the subject line Senior Business Process Analyst – Your Name. 

Application Deadline  December 24, 2024

We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender expression, sexual orientation, or any other characteristic protected by law.